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What trainees say
In their words: what changed on the floor, and what they do now. Every quote carries a name and a seat.
All testimonials
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I had done two years in an Egyptian call centre and thought I knew the phone. The first week of recordings showed me I didn't. By week three I sounded like someone I would hire.
Omar S.Cold Caller -
The role-play with Moataz playing the homeowner was harder than any real seller I got on the dialer afterwards. That is the point of it.
Nour A.Appointment Setter -
Nobody had ever listened to my calls and told me exactly what to change. Here it happened every day, on the call I had just made.
Youssef M.Lead Manager -
I came for the script. I stayed for the recordings — hearing your own call back is the fastest way to fix it, and the most uncomfortable.
Mariam H.Cold Caller -
I read the field guides before the course started, so the floor month was about doing the work, not learning what the work was.
Karim E.Acquisition Manager -
My English was fine. My tonality was not. Two weeks of drills fixed what two years of practice had not touched.
Salma R.Cold Caller
Sample quotes while the first cohort is on the floor — real names and real words replace these the day they exist.