Refund Policy
Axelerate does not give refunds. This page says exactly what that covers, what you can try for free before you spend anything, and what happens if a payment goes wrong — because a policy this strict has to be easy to find and impossible to misread.
Effective 23 September 2026 ·
The rule
All sales are final. Once a payment clears, the money does not come back. There is no cooling-off window, no partial refund, no pro-rata on a cancelled plan, and no case-by-case exception.
The one thing we do put right is our own mistake. If you are charged twice for the same thing, or a payment clears and access never opens, tell us and we will fix it. That is correcting an error, not refunding a purchase, and it is the only money that ever goes back.
What it covers
Everything we sell. It is listed out so that nobody can say they were not told.
On the learning platform
- courses, and the certificates that come with them
- books and script books
- monthly plans, and plans prepaid for six or twelve months
- credits, marked answers and roleplay minutes — used or unused
On the Marketplace
- talent plans and investor plans
- the profile builder and any other one-off add-on
- the Axelerate verified assessment — you are paying for the review, not for the badge, so a badge that is withheld is not money back
- placement fees
It applies however you paid — card, mobile wallet, Meeza, Fawry, InstaPay or bank transfer — and whether you bought it for yourself or somebody bought it for you.
See it before you buy it
A no-refund policy is only fair if you can find out what you are buying without paying for it. You can:
- The account is free. Sign up, open the course, and read it. No card is asked for.
- The AI is free to try. The free plan gives you credits every month, and the free Marker plan marks answers every month. Both are enough to see exactly what the paid ones do.
- The Marketplace is free to join, free to build a profile on, free to browse every open job, and gives you a number of applications every month.
- Ask first. If you are unsure whether something is the right thing to buy, email us before you pay and you will get an honest answer — including “don’t buy it yet”.
Nothing charges you twice
No payment is ever taken automatically. Our payment provider has no repeating billing at all, so a plan cannot renew itself — every single charge needs you to go through checkout again and approve it.
If you stop paying, nothing is taken. You keep what you already paid for until the period you bought runs out, and then it stops.
If something has gone wrong
Being charged twice for the same thing, or paying and never getting access, is not a refund question — it is a mistake, and we fix mistakes. Email hello@axeleraterei.com with:
- the email address you bought with
- the payment reference from your receipt
- the date, and what you were buying
If access simply did not open, we would far rather open it than move money about — that is usually the fastest fix by a distance.
Who you are buying from
| Seller | Axelerate, Cairo, Egypt |
|---|---|
| Contact | hello@axeleraterei.com |
| Payments taken by | EasyKash — Finhive LLC, commercial register 4984, Dokki, Giza |
| On your statement | Likely to read EasyKash, not Axelerate |
| Prices shown in | US dollars, charged in Egyptian pounds at the day’s rate |
| Delivery | Access opens the moment the payment clears. InstaPay and bank transfers are confirmed by hand, so those can take a few hours |
Worried that a payment page or a message is not really ours? Check it’s really us.
Your rights
This policy applies to every purchase made on or after the date at the top of this page.
Nothing here removes a right you have under Egyptian law that cannot be signed away. If you believe you have one, write to us and say so rather than assuming this page is the last word.