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Field guide No. 04 · Cold calling

Tonality

Sounding like a buyer, not a telemarketer. Pace, pitch, downward inflection, and the strategic pause.

One sitting, 15–40 minutes PDF and DOCX Pre-release

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Cover of Tonality

What is inside

  • The four tonal patterns that mark a caller as a telemarketer in one sentence
  • Downward inflection, and the questions it belongs on
  • Pace against a seller who is talking fast because they are anxious
  • A recording drill: same script, five readings, scored
  • One-page cheat sheet for the monitor

Who it is for

Anyone working, or about to work, the phone on a US real estate team. It assumes no prior experience and does not spend pages establishing that cold calling is difficult.

The other cold-calling books

All fifteen